August 2009 Archives

JetBlue Airways (Nasdaq: JBLU) will ramp up its popular service at San Francisco International Airport this winter, adding five new daily nonstop flights to its schedule in response to strong demand for its premium low-fare product.

Beginning in January, award-winning JetBlue will add two daily nonstop flights from San Francisco to its West Coast focus city at L.A.'s Long Beach Airport (for a total of five daily flights); a second daily nonstop flight to its focus city at Boston's Logan International Airport; and a second daily nonstop flight to the airline's acclaimed home at New York's John F. Kennedy International Airport Terminal Five. As previously announced, JetBlue will also begin San Francisco's first nonstop service to its Fort Lauderdale, Fla. focus city beginning Nov. 17, 2009.

                     JetBlue's San Francisco schedule
                     --------------------------------
       Destination             Added flights       Total daily departures
       -----------             -------------       ----------------------
    Austin, Texas                    -                           1
    Boston                           1                           2
    Fort Lauderdale, Fla.            1                           1
    L.A./Long Beach, Calif.          2                           5
    New York (JFK)                   1                           2
    Total daily flights              5                          11

                  -- Schedule effective January 2010 --

"JetBlue is proud to be expanding in San Francisco to give our loyal customers more flight options to their favorite destinations," said Robin Hayes, JetBlue's chief commercial officer. "What could be better for travelers than more JetBlue flights with more legroom in coach (a), unlimited free snacks and drinks, and more free live entertainment choices (b) than the other guys, not to mention some of the industry's most celebrated customer service?"

JetBlue's new routes will be offered aboard the Airbus A320, which offers Customers top amenities including the most legroom in coach of any U.S. airline (a), 36 channels of complimentary DIRECTV(R), more than 100 channels of XM Satellite Radio(R), and unlimited free snacks and drinks. For a small fee ($10 each way from the Bay Area to Long Beach, $25 each way to Austin, or $40 each way to the East Coast) customers can upgrade to one of JetBlue's super-spacious Even More Legroom seats, which offer travelers a sumptuous 38" between seats.

New flight for Oakland

Across the bay, JetBlue also plans to add an additional nonstop flight from Long Beach to Oakland in January (for a total of 4 daily flights).

About JetBlue Airways

JetBlue Airways has created a new airline category based on value, service and style. In 2009, the carrier ranked "Highest in Customer Satisfaction Among Low-Cost Carriers in North America" by J.D. Power and Associates, a customer satisfaction recognition received for the fifth year in a row.

Known for its sincere, personal service and free TV as much as its low fares, JetBlue is now pleased to offer customers Lots of Legroom and super-spacious Even More Legroom seats. JetBlue introduced complimentary in-flight e-mail and instant messaging services on aircraft "BetaBlue," a first among U.S. domestic airlines. JetBlue is also America's first and only airline to offer its own Customer Bill of Rights, with meaningful and specific compensation for customers inconvenienced by service disruptions within JetBlue's control. Visit www.jetblue.com/promise for details. JetBlue currently serves 56 cities with 650 daily flights. New service to Baltimore begins on September 9. The airline also intends to commence service to Barbados (October 1); Saint Lucia (October 26); and Kingston, Jamaica (October 30). With JetBlue, all seats are assigned, all travel is ticketless, all fares are one-way, and an overnight stay is never required. For information or reservations call 1-800-JET-BLUE (1-800-538-2583), TTY/TDD 1-800-336-5530 or visit www.jetblue.com.

Source: JetBlue

Continental Airlines (NYSE: CAL) today announced changes to its checked baggage policy for customers traveling between Europe and the United States, including U.S. territories such as Puerto Rico and the U.S. Virgin Islands.

Customers who purchase certain economy class tickets for travel on or after the effective date will be able to check one bag for free and will pay $50 for a second checked bag. Customers checking in and pre-paying for bags at continental.com receive a $5 discount.

The new policy takes effect immediately for tickets purchased Aug. 27, 2009 for travel on or after Sept. 15, 2009. The changes apply to transatlantic travelers on all flights operated by Continental Airlines between the United States and Europe.

The service fee will not apply to EliteAccess customers, including those seated in First or BusinessFirst, OnePass Elite and SkyTeam Elite members, customers traveling on full-fare economy (Y) class tickets, Continental Airlines Presidential Plus primary cardmembers or military personnel and their families traveling on official orders.

Checked bags must meet weight and size restrictions or will be subject to additional fees. Continental's policy for carry-on baggage remains unchanged.

SOURCE Continental Airlines

American Airlines reached a major milestone this week with its Gogo Inflight Internet service. The Wi-Fi service is now available on 100 MD-80 aircraft, which is two-thirds of the 150 Gogo installations scheduled to be completed by the end of 2009.

One year ago today, American was the first U.S. airline to launch the Gogo service. Since then, thousands of customers traveling on American's 15 Boeing 767-200 aircraft and select MD-80 aircraft have enjoyed the onboard Wi-Fi service while flying across the United States.

"We are excited to reach this one-year milestone and to continue our expansion of the Gogo high-speed service to customers on our MD-80s," said Dan Garton, American's Executive Vice President - Marketing. "We continue to receive positive feedback from customers who use the service to stay connected while in the air. Our goal is to offer our customers the chance to continue their work or personal business while 35,000 feet above the ground."

Gogo turns an American Airlines flight into a Wi-Fi hotspot, enabling passengers to surf the Web, check e-mail, send instant messages, access a corporate VPN, and more. Once the aircraft has reached 10,000 feet, users can simply turn on their Wi-Fi enabled devices - such as laptops, smartphones and handheld PDAs - then open their browsers and be directed to the Gogo portal page where they sign up and begin surfing. Gogo is powered by the Aircell air-to-ground system, which uses three small antennas installed outside the aircraft and connects to Aircell's exclusive nationwide mobile broadband network.

Aircell's prices for the Gogo service range from $5.95 to $12.95 based on length of flight and whether the device is a handheld PDA or a laptop computer. Aircell's pricing plans are:

• Mobile Flight Pass: $7.95 - mobile device pricing for customers using a handheld device only
• Short-Haul Flight Pass: $5.95 - for flights lasting approximately 1.5 hours or less
• Mid-Range Flight Pass: $9.95 - for flights generally under 3 hours
• Long-Range Flight Pass: $12.95 - for flights generally over 3 hours
  

Each paid Gogo session includes full Internet, e-mail and VPN access. Cell phone and Voice over Internet Protocol (VoIP) service use are not available. American is a founding member of the oneworld(R) Alliance.

SOURCE American Airlines

Ready, set, go! It's On with Southwest Airlines' newest fare sale! Southwest is offering Customers additional discounts with airfares starting as low as $59 one-way to select destinations nationwide. Fares must be purchased by Sept. 3, 2009, and are available for travel everyday except Fridays and Sundays from Sept. 9, 2009, through Jan. 7, 2010. To get these special fares online, visit www.southwest.com. Examples of fares include (see Additional Fare Rules below):

• $59 one-way between Las Vegas and Phoenix
• $59 one-way between Baltimore/Washington and Manchester
• $89 one-way between Los Angeles (LAX) and Seattle
• $89 one-way between Cleveland and Minneapolis/St. Paul
• $109 one-way between Dallas Love Field and Chicago Midway
• $109 one-way between New York LaGuardia and Ft. Myers
  

After 38 years of service, Southwest Airlines, the nation's leading low-fare carrier, continues to differentiate itself from other airlines--offering a reliable product with exemplary Customer Service. The first two checked bags fly for free (size and weight limits apply), there are no fees for a window or aisle seat, and, as always, snacks, sodas, and smiles are all complimentary!

Southwest Airlines is the most productive airline in the sky and offers Customers a comfortable traveling experience. Southwest offers all premium leather seats and plenty of legroom with a young all-Boeing 737 fleet. Southwest Airlines (NYSE: LUV) currently serves 67 cities in 34 states with service to Milwaukee starting Nov. 1. Based in Dallas, Southwest currently operates more than 3,300 flights a day and has more than 35,000 Employees systemwide.

ADDITIONAL FARE RULES

Southwest Airlines sale fares are available for purchase Aug. 18, 2009, through 11:59 p.m. PDT on Sept. 3, 2009, and travel must take place between Sept. 9, 2009, and Jan. 7, 2010. Blackout dates apply from Nov. 24, 2009, through Dec. 1, 2009, and Dec. 18, 2009, through Jan. 4, 2010. Fares do not include a federal excise tax of $3.60 for each flight segment. A flight segment is defined as a takeoff and a landing. Fares do not include airport-assessed passenger facility charges (PFC) of up to $9.00 and U.S. government-imposed September 11th Security Fee of up to $5.00 one-way. Travel to/from Washington, D.C. (Dulles) starting at $69 one-way. Seats are limited. Fares may vary by destinations, flight, and day of the week. Fares may vary by flight and day of travel and will not be available on some flights that operate during very busy travel times and holiday periods. Fares are available for one-way travel. Fares may be combined with other combinable fares. When combining fares, all rules and restrictions apply. Fares are nonrefundable but may be applied toward the purchase of future travel on Southwest Airlines. Fares are not available through the Group Desk. Any change in the itinerary may result in an increase in fare. Standby travel requires an upgrade to the Anytime fare. Fares are subject to change until ticketed. Offer applies to operated published, scheduled service only.

Source: Southwest Airlines

Virgin America, the California-based airline that is reinventing domestic air travel, today took the top honors as "Best Domestic Airline for Food" in the prestigious Travel + Leisure Annual World's Best Awards readers' survey. Travel + Leisure's World's Best Awards highlight the results of an annual, impartial survey that allows Travel + Leisure readers to share their opinions of their favorite travel experiences.* For the first time this year, the survey results include reviews of key service categories which will be highlighted in the magazine's September issue. Virgin America's industry-leading in-flight dining experience will be profiled in Travel + Leisure's first annual food and travel issue in September.

"We're honored to receive this feedback from Travel + Leisure readers - those who fly the most and expect the very best," said Virgin America Senior Vice President of People and In-flight Frances Fiorillo. "Virgin America's goal is to bring travelers more choices in-flight. In keeping with our California roots, our fresh, seasonal meal items and snacks offer guests convenient, tasty and reasonably priced options they can order any time right from their seatback - without having to worry about grabbing something ahead of time."

With award-winning service and a host of innovative amenities, Virgin America has captured a list of travel industry best-in-class awards since launching service in August 2007 including, Travel + Leisure's World's Best Domestic Airline Award in 2008 and 2009. Virgin America is also the only airline in the U.S. with a touch-screen seatback menu that allows guests to order what they want, when they want it during a flight. Virgin America offers one of the largest selections of fresh menu items, with a focus on lighter, more health-focused choices.

Virgin America's in-flight dining is featured in Travel + Leisure's first annual food and travel issue in September and is available on newsstands on August 28. The special issue will contain a list of the top five World's Best Airlines for Food, both domestic and international. It will be posted on Travel and Leisure's Web site.

"Our goal as a new carrier is to reinvent the flying experience for the better by listening to what our guests want, so we're constantly seeking real-time feedback, whether through the Red seatback screens or now via in-flight WiFi," added Fiorillo. "We've even implemented suggestions received about our menu from some of our very first guests and their feedback will continue to be an essential ingredient in creating the best customer experience in the U.S. skies."

Virgin America's market research and feedback received from guests via Red(TM), the airline's in-flight entertainment system, has shown that guests want fresh, high-quality food options - and that travelers are seeking out convenient buy onboard options over having to purchase food on the go at the airport that is usually at a higher price.

Main Cabin menu options available for purchase at the touch of a button via Red's on-demand ordering system include (prices range between $7 - $10 for meals in Main Cabin, and options are complimentary in Main Cabin Select):

• Fruit and Cheese: Hand-cut imported brie, pepper Monterey Jack and aged cheddar paired with clusters of sweet red seedless grapes, sun-dried cranberries, pecans and crisp multigrain crackers.
• Hummus and Pita Chips: A healthy selection of Mediterranean hummus and baba ganoush served with crisp fresh carrot batons, broccoli and cauliflower florets, sweet red bell pepper, cucumbers, red radish, sugar snap peas and a stuffed grape leaf, served with Stacy's Pita Chips.
• Wild Berry Parfait: A light yogurt parfait layered with vanilla yogurt, raspberries, blueberries and blackberries, served with a crunchy chocolate granola.
• Southwestern Chicken Hand Roll: Zesty roasted red pepper tortilla rolled around strips of grilled chicken, green leaf lettuce, chipotle cream cheese spread, fire roasted corn and black beans, and a colorful trio of red, yellow and green bell peppers. Served with a side salad of orzo pasta with Southwestern vegetables and red pepper pesto and a Toblerone chocolate for dessert.
• Black and Blue Steak Sandwich: Basil and cheese focaccia loaded with blackened flat iron steak, gorgonzola cheese spread, balsamic glazed onions, arugula, sliced Roma tomatoes and fresh red and yellow roasted tomatoes. Served with a Toblerone chocolate for dessert.
• Turkey Florentine Hand Roll: Spinach tortilla wrapped around hand shaved turkey breast, herb cream cheese spread, feta cheese, fresh baby spinach, romaine leaf lettuce, sliced artichoke bottoms, yellow bell pepper strips, Roma tomato, and Belgian endive. Served with a side salad of gemelli pasta with Italian vegetables, sun dried tomatoes and creamy basil pesto, with a Toblerone chocolate for dessert.
• Muffaletta Sandwich: Hearty Focaccia bread stuffed with shaved honey ham, Genoa salami, shaved turkey, Swiss and provolone cheese, spicy olive salad, green leaf lettuce, and sliced tomatoes, paired with Italian dressing on the side, and a Toblerone chocolate for dessert.
• Thai Vegetable Salad: Refreshing Asian-style salad of romaine lettuce, Napa cabbage, julienne carrots, curly daikon radish, sliced cucumber, green onion, julienne tomato, red and yellow bell pepper strips, cilantro, mint, and chopped cashews. Served with sesame ginger vinaigrette dressing on the side and a Toblerone chocolate for dessert.
  

In addition to Virgin America's food menu, beverages and cocktails are also available for purchase. Guests can always order drinks, like Illy iced cappuccinos, eco-friendly cocktails made with VeeV Acai Spirit and Le Tourment Vert "Mile High Cocktails" from their seatback, and watch as they are mixed on-demand.

Virgin America offers over 100 flights a day and flies to San Francisco, Los Angeles, New York, Washington D.C., Seattle, Las Vegas, San Diego, Boston and Orange County. The airline offers daily flights from: SFO to LAX, SFO to JFK, SFO to SAN, SFO to IAD, SFO to LAS, LAX to JFK, LAX to IAD, SFO to SEA, SEA to LAX, JFK to LAS, BOS to LAX, BOS to SFO, SFO to SNA and starting November 18, 2009, SFO to FLL and LAX to FLL. Virgin America has flown more than 4.5 million guests since its inaugural flights in August 2007 and now counts over 925,000 Elevate loyalty program members.

EDITORS NOTE: Virgin America is a U.S. controlled and operated airline and an entirely separate company from Virgin Atlantic. Sir Richard Branson's Virgin Group is a minority share investor in Virgin America.

Source: Virgin America

What would you do with an All-You-Can-Jet pass on JetBlue Airways (Nasdaq: JBLU)? Today through August 21*, customers can purchase an unlimited travel pass for only $599(a), which will allow them to visit any of the airline's 56 international and domestic destinations as often as they like between September 8 and October 8, 2009. Pass holders will have access to every available seat on every flight with no blackout dates, and can book travel up to three days prior to departure through October 5(a). Thirty-five TrueBlue points from the airline's customer loyalty program will also be awarded with the purchase of an All-You-Can-Jet pass.

"The All-You-Can-Jet pass gives jetsetters access to a bigwig lifestyle, with 56 destinations and more than 150 jets available at a moment's notice," said Robin Hayes, executive vice president and chief commercial officer for JetBlue Airways. "Get extra face time with an important client; become a groupie for your favorite band; grab a ticket to the away games; extend summer with some extra rays in the Caribbean; take a spontaneous trip to see the extended family; or grab some genuine jambalaya or clam chowder. You can do it all as often as you like in a month without emptying your pockets. It's our answer to the ultimate road trip."

Customers who purchase a pass can book new travel or make changes or cancellations to previous pass reservations without penalty up to three days before departure. All travel using the All-You-Can-Jet pass must be booked between Aug. 12 and Oct. 5(a). Changes or cancellations made less than three days before departure will be subject to JetBlue's $100 change/cancel fee. All pass purchases can be made by calling 1-800-JETBLUE (538-2583). Customers must be TrueBlue members to take advantage of the pass. For more information about TrueBlue, or to register to become a member, visit www.jetblue.com/trueblue.

All-You-Can-Jet pass holders can book flights by calling 1-800-JETBLUE (538-2583) and providing reservations crewmembers with their pass holder number, which they will receive after purchasing the pass. The pass is inclusive of taxes and fees for all domestic flights. Additional taxes and fees for Puerto Rico and international flights are not included. Customers can upgrade to Even More Legroom seats on each flight for an additional $10, $25 or $40, depending on the flight length. Other terms and conditions apply(a).

While supplies last

(a) Offer ends 8/21/09, or earlier at JetBlue's discretion. Pass includes unlimited coach class air travel for one person on JetBlue-operated flights between any cities in the JetBlue route network. Valid for travel between 9/8/09 and 10/8/09. Each flight must be booked no later than 11:59pm MDT 3 days prior to the flight's scheduled departure. Changes or cancellations of flight bookings made after 11:59pm MDT 3 days prior to the flight's scheduled departure will incur a $100 change/cancel fee. "No shows" for flights will incur a $100 fee, with Pass suspension until fee is paid. Passes may be used only to book new travel and may not be applied to existing reservations. Travel is subject to availability and seats may not be available on all flights. Passes may not be used for code share or interline flights, Getaways packages, Cruises, Gift Cards, or other products and services. Pass does not include taxes and fees applicable to international or Puerto Rico travel, including without limitation (a) Passenger Facility Charges of up to $9.00 each way, (b) September 11th Security Fees of up to $2.50 per enplanement at a U.S. originating airport, (c) Federal Segment Taxes of $3.60 per domestic segment (a segment is a takeoff and landing), (d) in the case of international travel, government fees and taxes of up to $127.60 each way, and (e) in the case of Puerto Rico travel, a US Departure Tax of $16.10 each way. All taxes and fees must be paid at the time of travel booking. Passes are non-refundable. Passes and Pass travel are non-transferrable. A second bag fee of $30 applies. Other restrictions apply; see Terms and Conditions at http://www.jetblue.com/deals/all-you-can-jet/tc.pdf for complete details.

SOURCE JetBlue Airways

Twice-weekly flights offer convenient connections from U.S. mainland and Japan

Continental Airlines (NYSE: CAL) today announced new service from its Guam hub and Honolulu to Nadi, Fiji beginning Dec. 18, 2009. The flights will also offer convenient connections from the U.S. mainland, Japan and Continental's Micronesian network to Nadi.

"We are pleased to add Nadi to our portfolio of Pacific destinations," said Jim Compton, Continental's executive vice president of marketing. "Fiji is a popular vacation spot that attracts visitors from around the world, and we see a strong demand for leisure travel to the area."

The service will be operated by Continental Micronesia using two-cabin Boeing 737-800 aircraft with 155 seats.

The flights from Guam's A.B. Won Pat International Airport (GUM) will operate on Mondays and Fridays departing at 10:55 p.m. and arriving at Nadi International Airport (NAN) at 7:30 a.m. the next morning. Return flights will operate on Wednesdays and Sundays departing Nadi at 12:40 a.m. and arriving in Guam at 5:10 a.m. the same day.

The flights from Honolulu International Airport (HNL) will operate on Mondays and Fridays departing at 6:55 p.m. and arriving in Nadi at 11:40 p.m. the following day. Return flights will operate on Tuesdays and Saturdays departing at 8:50 a.m. and arriving in Honolulu at 5:25 p.m. the previous day, after crossing the International Date Line.

Fiji, located in the heart of the South Pacific, is a group of more than 300 islands and atolls dotted across 200,000 square miles of sea. The islands are known for their picturesque coasts, tall coconut palms and brilliant turquoise lagoons fringed by coral reefs and white sandy beaches. Travelers from around the world visit Fiji for its pristine beauty, varied activities including diving and surfing, and relaxed lifestyle.

Continental Airlines is the world's fifth largest airline. Continental, together with Continental Express and Continental Connection, has more than 2,750 daily departures throughout the Americas, Europe and Asia, serving 133 domestic and 132 international destinations. More than 750 additional points are served via current alliance partners. With more than 43,000 employees, Continental has hubs serving New York, Houston, Cleveland and Guam, and together with its regional partners, carries approximately 63 million passengers per year.

SOURCE Continental Airlines

- If a customer cancels their Getaways vacation or ends it early due to a hurricane, the airline will provide full pre-departure refunds or post-departure hotel and flight credits

- Getaways vacations are on sale today through August 14 from $305 (b) to select hotels in the Caribbean and Mexico

Customer-friendly JetBlue Airways is pleased to announce The Weather or Not Getaways Protection Policy, designed to boost customer confidence in booking vacation packages to select hotels in Cancun; Montego Bay, Jamaica; Nassau, Bahamas; San Juan, Puerto Rico; and St. Maarten this fall. In the event of a hurricane, if a customer chooses to cancel their reservation before departure or end their Getaways vacation early, JetBlue will provide full pre-departure refunds or post-departure hotel and flight credits (a).

"Similar to our Promise Program, we continue to look for ways to give customers the confidence to book travel plans without the worry," said Robin Hayes, executive vice president and chief commercial officer for JetBlue Airways. "According to the National Oceanic and Atmospheric Administration, this will be a near-normal hurricane season. It's a beautiful time of year to travel and take advantage of some great vacation deals. Our new hurricane policy takes the concern out of the one thing that gives some customers reluctance to book travel to these popular tropical destinations during this time of year."

Customers who have booked a JetBlue Getaways vacation package to participating hotels between Dec. 8, 2008 and Nov. 8, 2009 for travel between Sept. 1 and Nov. 13, 2009 and who are disrupted by the occurrence of a hurricane may be eligible for The Weather or Not Getaways Protection Policy. To celebrate, JetBlue is currently offering sale packages on Getaways vacations today through Aug. 14.

Participating hotels and JetBlue Getaways packages on sale include (prices per person):

    Cancun Riviera Maya from $369 (b)
    Azul Beach Hotel*
    Barcelo Maya and Caribe Beach Resort*
    Dreams Puerto Aventuras Resort & Spa*
    El Dorado Maroma*
    El Dorado Royale*
    El Dorado Seaside Suites*
    Grand Palladium Riviera Resort and Spa*
    Hotel Marina El Cid Spa and Beach Resort*
    Omni Puerto Aventuras Beach Resort
    The Reef Playacar*

    Cancun Hotel Zone from $305 (b)
    Bel Air Collection Hotel and Spa Cancun
    Cancun Caribe Park Royal Grand
    CasaMagna Marriott Cancun Resort
    Holiday Inn Cancun Arenas*
    Hyatt Regency Cancun
    JW Marriott Cancun Resort and Spa
    Omni Cancun Hotel and Villas

    Montego Bay, Jamaica from $529 (b)
    Grand Palladium Jamaica Resort and Spa*
    Grand Palladium Lady Hamilton Resort and Spa*
    Grand Palladium White Sand Resort and Spa*
    Sunset Beach Resort and Spa Montego Bay*
    Sunset at the Palms Resort and Spa Negril*
    The Ritz-Carlton Golf and Spa Resort, Rose Hall, Jamaica

    Nassau, Bahamas from $469 (b)
    Comfort Suites Paradise Island
    Paradise Island Harbour Resort*
    Sheraton Nassau Beach Resort

    San Juan, Puerto Rico from $409 (b )
    Caribe Hilton San Juan
    Courtyard by Marriott Isla Verde Beach Resort
    Four Points by Sheraton Resort and Casino at Palmas del Mar, Puerto Rico
    Rio Mar Beach Resort & Spa, a Wyndham Grand Resort
    The Ritz-Carlton San Juan Hotel, Spa & Casino

    St. Maarten from $785 (b)
    Alamanda Resort
    Caraibes Beach Hotel
    Esmeralda Resort
    Grand Case Beach Club
    Hotel La Plantation
    L'Hoste Hotel
    Radisson St. Martin Resort, Marina and Spa

    (*All-inclusive)

To receive a full pre-departure refund without incurring cancellation fees, a customer must notify JetBlue within three days of the airline issuing a Hurricane Travel Alert for their vacation destination and prior to boarding the departure flight.

If a customer has already departed on their Getaways vacation at the time JetBlue issues a Hurricane Travel Alert for their destination, JetBlue will waive the change fees and move the customer to the next available departing flight. Travelers will receive a post-departure hotel credit for the number of nights that they did not use that can be applied to a future JetBlue Getaways vacation at the same hotel. Additionally, customers will receive a $100 (a) flight credit per person to be applied to another JetBlue Getaways vacation to the same destination city within one year. The customer must change their reservation to an earlier return flight, subject to availability, and request a refund within 14 days of boarding the flight home.

A Hurricane Travel Alert is defined as a travel alert issued by JetBlue in the event a hurricane substantially impacts its flight operations to or from certain destinations. To determine whether a Hurricane Travel Alert is in effect, visit www.jetblue.com and, if a red link labeled "Travel Alert" appears at the top of the page, click on the link. This link will inform customers if the Travel Alert is a Hurricane Travel Alert, and what destinations the alert pertains to during that time.

All requests for a refund or credit for a JetBlue Getaways vacation package under The Weather or Not Getaways Protection Policy must be made by calling 1-800- JETBLUE (538-2583), option #3. If located in Mexico, dial 1-800-861-3372; if located in St. Maarten, dial 1-801-365-2583; if located in Bermuda, dial 1-800-884-9616; and if located in Jamaica, dial 1-800-963-3014. Other terms and conditions apply (a).

SOURCE JetBlue Airways